Last updated October 31, 2026
The short version
- Broken, faulty or wrong items are on us, always.
- Unopened props, decks, games and pranks can come back within 30 days.
- A magic trick can come back within 30 days if you haven’t started its lesson.
- Video lessons are final once they’re on your bookshelf.
- We ship to United States addresses, within 5 business days of payment.
Returning an item
You can return an unopened prop, deck, game or prank in its original packaging within 30 days of delivery. Email magicianskeep@gmail.com with your name and order first, and we’ll tell you where to send it.
You pay the return postage. We suggest a tracked service, because we can’t refund a parcel that never reaches us. Once it’s back, we refund the price of the item to your original payment method within 5 business days. Your bank may take a few more days to show it. The original shipping cost isn’t refunded.
Magic tricks
With a magic trick, the secret is what you’re buying. So a trick can come back within 30 days of delivery only if you haven’t started the lesson that comes with it, and everything is there and undamaged. Starting a lesson means playing one of its videos or opening one of its pages with writing, and we can see when that first happened. If you do return a trick, its lesson leaves your bookshelf.
A trick that doesn’t come with a lesson can come back only if it’s unopened. Once a lesson has been started, or a trick with no lesson has been opened, it can’t be returned, unless it’s broken, faulty or not what you ordered.
Other opened items
Opened props, decks, games and pranks can’t be returned unless they’re broken, faulty or not what you ordered.
Broken, faulty or wrong items
If something arrives broken, stops working because of a fault, or isn’t what you ordered, email us within 30 days of delivery, with a photo. We’ll send you a prepaid label, and as soon as the carrier shows it’s on its way back, we’ll send you a new one at no cost. If we can’t replace it, we’ll refund it. For a small item, we may simply send a new one.
If what comes back isn’t the item we sent, we may ask you to pay for the replacement. This doesn’t limit any rights the law gives you.
Adults-only and fire items
Carriers have strict rules on sending anything flammable, so fire items can’t be mailed back once they’ve shipped. If one arrives faulty, email us and we’ll put it right without you sending it back.
Video lessons
A lesson you buy on its own is final once it’s on your bookshelf, since it can’t be given back once watched. If a lesson won’t play, tell us. If we can’t fix it, we’ll refund it.
A gift code that hasn’t been used can be refunded to the person who bought it, within 30 days of purchase. Gift codes don’t expire.
Cancelling an order
A reservation costs nothing, and you can drop it at any time before you pay. Once you’ve paid, you can cancel for a full refund any time before the order ships, unless you’ve started a lesson that came with it. Email us as soon as you can.
Shipping
We ship to addresses in the United States only for now. Your order leaves within 5 business days of payment. When it ships, we’ll send you a tracking number by email, and members also see it in their ledger.
The payment link we send shows the shipping cost and any sales tax before you pay, so the total you see at the counter is only an estimate until then. Delivery time depends on the carrier.
If we can’t ship on time, we’ll tell you and give you the choice to wait or cancel for a full refund.
Lost parcels and addresses
Please check your address before you pay. If tracking shows a parcel is lost, email us and we’ll replace or refund it. If a parcel comes back to us because the address was wrong, we’ll send it again once you’ve covered the extra postage, or refund the item.
Adults-only items need an adult’s signature on delivery.
Booked shows
Deposits and cancelling a show are covered in the Terms.
Questions
Write to magicianskeep@gmail.com and we’ll answer within a day or two.